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Housing Process TMO

Reference: JSPB/TMO6
Location: London, United Kingdom
Sector: Consulting & Corporate Strategy
Salary: £210.00 to £210.00
Job Type: Full Time
Date Posted: 10/02/2016
Recruiter: Logix Resourcing

Housing Process TMO, to work flexibly to meet individual and service objectives, and will be subject to continual change and the management of conflicting priorities. These will include ways of working and organisational structures are developing and the post holder is required to work flexibly to meet individual and service objectives, and will be subject to continual change and the management of conflicting priorities. These will include timely and effective responses to complex policy developments and the management of high joint initiatives with partners.

To ensure that the stakeholders are strategic obligations in respect of TMO management and performance are discharged effectively and efficiently. To monitor, evaluate and support enhanced performance improvements of the TMOs, enforcing the terms of the Management Agreement via various delivery vehicles to ensure that the TMOs function delivered by nominated housing providers is performed to the prescribed standards, and delivers continuous improvement. To gather, produce, analyse and report upon financial and performance data across the suite of TMOs, providing accessible and comprehensive financial and performance data on an agreed basis.

  1. Manage allocated staff, resources and budgets using core processes and procedures consistently across the assigned operational activities in a manner which delivers value for money and is in compliance with all relevant policies and guidelines.
  1. Implement and manage team plans and budgets on a routine basis ensuring that all team activity is undertaken in an effective and efficient manner to deliver the political objectives and priorities of Client and to effectively manage risks.
  1. Support Service Managers where necessary to provide detailed information and if required, draft responses to inform Members of progress, performance and relevant customer insights across Client.
  1. Work in partnership with relevant internal and external partners as designated by the Service Manager for team objectives to deliver effective outcomes through collaborative, joined-up working.
  1. Manage the day-to-day team operational activity for the defined services supporting the achievement of intended outcomes by using timely and relevant information to monitor and evaluate performance.
  1. Identify and implement opportunities for the continual improvement for the team deliverables and interactions with other areas of the stakeholders to deliver the highest possible levels of service quality
  1. To contribute to the development of annual operational plans and longer term planning to support the achievement of corporate policies and objectives based on local realities.
  1. To contribute towards the provision of strategic financial management of the TMO function, ensuring that Management Allowances, Management Fees, budgetary review, financial arrangements, monitoring and submission of annual TMO accounts or financial returns are carried out effectively and within agreed deadlines.
  1. To produce, analyse, evaluate and verify TMO performance data and identify and implement actions needed to achieve continuous improvements. To provide regular (monthly) monitoring reports that demonstrates the performance of individual organisations
  1. To negotiate, review and monitor the Management Agreement and Management allowances for each individual TMO on an annual basis, or as required. To ensure that the SLA is reviewed and signed off annually, seeking approval from, and facilitating variations to the SLA following appropriate consultation and negotiation, as detailed in the SLA and that the management allowances are aligned to service provision.
  1. To accept on behalf of the stakeholders all requests for the Right to Manage' providing formal responses as required.
  1. To lead for the stakeholders during formal termination of management in respect of TMOs.
  1. To scope, commission, manage or monitor projects in regards to the TMOs including analysis of varied and/or complex data sources that will further inform the work of the team.
  1. To identify TMO best practice and facilitate the sharing of such information with the TMOs through reports, briefings, training or as appropriate.
  1. To undertake regular reviews of TMO services, including internal/external audit, and agree with the relevant parties (including the TMO Boards) any remedial action necessary to address shortcoming in service delivery. To monitor the implementation of any such action plans
  1. To prepare complex and detailed reports, analysing outcomes and proposing solution to senior management, board, and Committees. Timely and effective responses to complex policy developments and the management of high joint initiatives with partners.

Main Purpose

To ensure that stakeholders's strategic obligations in respect of TMO management and performance are discharged effectively and efficiently. To monitor, evaluate and support enhanced performance improvements of the TMOs, enforcing the terms of the Management Agreement via various delivery vehicles to ensure that the TMOs function delivered by nominated housing providers is performed to the prescribed standards, and delivers continuous improvement. To gather, produce, analyse and report upon financial and performance data across the suite of TMOs, providing accessible and comprehensive financial and performance data on an agreed basis.

Core Accountabilities

Manage allocated staff, resources and budgets using core processes and procedures consistently across the assigned operational activities in a manner which delivers value for money and is in compliance with all relevant policies and guidelines.

Implement and manage team plans and budgets on a routine basis ensuring that all team activity is undertaken in an effective and efficient manner to deliver the political objectives and priorities of Client and to effectively manage risks.

Support Service Managers where necessary to provide detailed information and if required, draft responses to inform Members of progress, performance and relevant customer insights across Client.

Work in partnership with relevant internal and external partners as designated by the Service Manager for team objectives to deliver effective outcomes through collaborative, joined-up working.

Manage the day-to-day team operational activity for the defined services supporting the achievement of intended outcomes by using timely and relevant information to monitor and evaluate performance.

Identify and implement opportunities for the continual improvement for the team deliverables and interactions with other areas of the stakeholders to deliver the highest possible levels of service quality

To contribute to the development of annual operational plans and longer term planning to support the achievement of corporate policies and objectives based on local realities.

Key areas of responsibility

To contribute towards the provision of strategic financial management of the TMO function, ensuring that Management Allowances, Management Fees, budgetary review, financial arrangements, monitoring and submission of annual TMO accounts or financial returns are carried out effectively and within agreed deadlines.

To produce, analyse, evaluate and verify TMO performance data and identify and implement actions needed to achieve continuous improvements. To provide regular (monthly) monitoring reports that demonstrates the performance of individual organisations

To negotiate, review and monitor the Management Agreement and Management allowances for each individual TMO on an annual basis, or as required. To ensure that the SLA is reviewed and signed off annually, seeking approval from, and facilitating variations to the SLA following appropriate consultation and negotiation, as detailed in the SLA and that the management allowances are aligned to service provision.

To accept on behalf of the stakeholders all requests for the Right to Manage' providing formal responses as required.

To lead for the stakeholders during formal termination of management in respect of TMOs.

To scope, commission, manage or monitor projects in regards to the TMOs including analysis of varied and/or complex data sources that will further inform the work of the team.

To identify TMO best practice and facilitate the sharing of such information with the TMOs through reports, briefings, training or as appropriate.

To undertake regular reviews of TMO services, including internal/external audit, and agree with the relevant parties (including the TMO Boards) any remedial action necessary to address shortcoming in service delivery. To monitor the implementation of any such action plans

To prepare complex and detailed reports, analysing outcomes and proposing solution to senior management, board, and Committees.

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