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Customer Payments Admin/Finance Admin - Glasgow - Contract - 4 Weeks - Start ASAP
As a Customer Payments Administrator in the Customer Finance Team, you will be responsible for allocating customer payments, processing refunds and answering payment escalation queries whilst constantly challenging the way the Organisation works to make the payment journey for Customers an enjoyable experience.
Working in the Back Office Team of 6 Administrators, reporting to the Payments Team Leader, you will be responsible for validating customer refund requests, allocating customer payments and responding to all payment queries received from other Business areas. You will be required to accurately manage high volumes within agreed SLAs.
You will also be responsible for identifying opportunities for process improvements and highlighting issues that may impact Customer Experience or create a Compliance Risk.
Knowledge and Experience required
Project People is acting as an Employment Business in relation to this vacancy.