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Support Desk Officer

Reference: JS(AG)23751
Location: Brisbane, Australia
Sector: I.T. & Communications
Job Type: Full Time
Date Posted: 12/09/2017
Recruiter: Finite IT Recruitment Solutions

Our client in North Brisbane is looking for an additional support desk officer to join their growing team. This role will initially be a 6 month contract with the view for extension.

This is an excellent opportunity if you are an experience support desk officer to work closer to home.

You will have the opportunity to:

  • Support hundreds of users across multiple offices
  • Work with enterprise technology
  • Assist in project work
  • Provide some onsite support across the multiple offices
  • Log and document all calls appropriately
  • Provide exceptional support to customers who call or log tickets
  • Help resolve tickets within the agreed service level requirements

To be successful you will need:

  • Experience working in an ITIL environment
  • Demonstrated experience working in a Support desk
  • Hands on experience with technology like SCCM, Active Directory and Citrix XenApp
  • Understanding of Cloud solutions like Microsoft 365, Cloud Backup, AWS
  • You will need a QLD Open drivers licence

The support desk is open from 6am to 6pm - so you will be required to work on a rotating roster which helps cover these hours. You will also need excellent communication skills and the ability to document systems and procedures.

The organisation likes to promote from within and have a great knowledge sharing culture. They are close to public transport, and also have onsite parking.

To Apply:

Please submit a word copy of your resume through as soon as possible, as we will be looking to shortlist as soon as possible.
If you have any questions about the position please contact Asmita (see below)

Only candidates successful to the next stage will be contacted by phone.

Apply Now

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